Ipčko is dealing with the alarming situation in the area of providing assistance to young people. The state has not addressed this situation for a long time.
Helplines often help people in a suicidal crisis, victims of crime or violence.Helpines therefore contact the rescue services and carry out the notification obligation. However, setting up the rescue system and the law itself forgets that the counselor is not in personal contact with the client and only has his IP address. However, rescue services require detailed information (name, age, place) that the hotlines cannot provide. In cases where it is literally about life, the whole process is complicated. From the point of view of the law, lines of trust are perceived as civic activism, which results in serious restrictions that helpines encounter during the reporting obligation in acute crisis situations, when the life, health or safety of a young person is endangered.
The project would address the cooperation of rescue services and hotlines and further systematically set up the system. Trainings of other actors 150, 155, 158 in the area of providing crisis intervention will be provided.