The project developped a strategy for combating violence in Labour Offices in cooperation with Norwegian authorities and experts.
The background was the high level of violence and aggression by clients in employment offices across the country, which even caused the death of one employee in 2021. The project also addressed workplace bullying within the organisation, which is also a type of violence that has a negative impact on the psychological and physical health of the workers.
There were no formal partners in the project, but the project promoter cooperated on an informal basis with Norwegian authorities, both NAV - Norwegian Labour and Welfare Administration - and the Norwegian Ministry of Labour and Social Inclusion. In addition, a Norwegian professor contributed with expertise and gave training.
The main activity of the project was the development and implementation of a strategy for eliminating violence, aggression and bullying at the internal and external level of the Labour Offices, based on an analysis of the current situation and exchange of best practice with Norwegian authorities and experts. The implementation was done through training of key players at regional level and awareness-raising activities among employees.
Activities were structured as follows:
- Analysis of the current cases of violence in the Czech labour offices based on surveys among 30 employers and 1000 employees
- Study trip for 8 persons to Norway and 5 workshops
- Creation of a strategy for combatting violence at the workplace
- Creation of 2 educational programmes: 1) Violence and bullying in the workplace and 2) Aggressive client
- Pilot testing of educational programs on target groups
- Training of 6 internal lecturers/methodologists of violence prevention in the workplace given by a Norwegian professor
- Awareness-raising activities towards the target group as well as broader audience: web microsite, 5 instructional videos, two brochures, social media channels